Refund Policy

1. Satisfaction Guarantee

CSGOROVLL offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Defective Items: Products that are damaged, defective, or otherwise not functioning as intended upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product deterioration
• General Dissatisfaction: If you are unhappy with a product for any reason

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 14 days of delivery for physical products
• 48 hours of purchase for digital products (where applicable under consumer law)

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

For digital products, we may ask for information about the technical issues experienced or other relevant details to verify the claim.

5. Refund Process

5.1 Return Shipping

For physical products that need to be returned:

• We will provide a return shipping label if the return is due to our error (wrong item, defective product, etc.)
• For returns due to change of mind or other non-error reasons, return shipping costs are the responsibility of the customer
• Products should be returned in their original packaging with all accessories and documentation

5.2 Inspection Process

Upon receiving the returned item, we will:

• Inspect the condition of the returned product
• Verify that all components and accessories are included
• Check that the product matches the original order and return request

5.3 Processing Time

Refund processing times are as follows:

• Refund approval: 1-2 business days after receiving and inspecting the return
• Refund processing: 3-5 business days after approval
• Appearance on your account: 5-10 business days, depending on your payment provider

6. Refund Payment Methods

Refunds will be processed to the original payment method used for the purchase:

• Credit/Debit Cards: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the originating bank account
• Store Credit: May be offered as an alternative with additional value (typically 10% more than the cash refund value)

If the original payment method is unavailable for refund (e.g., expired card), we will contact you to arrange an alternative refund method.

7. Exceptions and Special Cases

7.1 Non-Refundable Items

The following items are generally not eligible for refund:

• Opened software, video games, or digital content (unless defective)
• Personalized or custom-ordered items
• Gift cards and store credits
• Products explicitly marked as "Final Sale" or "Non-Returnable"

7.2 Partial Refunds

We may issue partial refunds in the following situations:

• Products returned with missing parts or accessories
• Products showing signs of use or wear beyond inspection
• Products returned outside the designated return period but within a reasonable timeframe

7.3 Promotional Items and Bundles

For products purchased as part of a promotion or bundle:

• If returning part of a bundle, the value of any promotional discounts will be deducted from the refund amount
• Free items received with a purchase must be returned along with the main product for a full refund
• Products purchased using promotional codes may be refunded at the actual paid amount after discounts

8. Digital Products and Downloads

Due to the nature of digital products, all sales of downloadable software, games, and digital content are generally final and non-refundable once the download has started or the product key has been revealed.

However, we may consider refunds for digital products in these limited circumstances:

• The digital product is demonstrably defective or corrupted
• The product is incompatible with your system despite meeting the stated system requirements
• You have not downloaded, activated, or used the digital content

For subscription-based digital services, you may cancel at any time, but refunds are typically prorated based on usage.

9. Pre-orders and Unreleased Products

For pre-orders and unreleased products:

• You may cancel a pre-order and receive a full refund at any time before the product is released or shipped
• If a pre-ordered product's release date is delayed by more than 30 days, you have the right to request a refund regardless of our standard policy
• If the final product differs significantly from what was advertised (features, specifications, etc.), you may request a refund within 14 days of release

10. Manufacturer Warranty Claims

Many products sold by CSGOROVLL come with a manufacturer's warranty. For products that develop issues after our refund period but within the manufacturer's warranty period:

• We can assist you in contacting the manufacturer and initiating a warranty claim
• Some manufacturers require customers to contact them directly for warranty service
• We will provide proof of purchase and any necessary documentation to support your warranty claim

Please note that manufacturer warranties vary by product and brand. Specific warranty information is available on product pages or upon request.

11. Contact Information

If you have any questions about our Refund Policy or need assistance with a return or refund, please contact our customer service team: