Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our services, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our services, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy section)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service

2.2 Automated Collection

When you use our services, we may use cookies, web beacons, and other tracking technologies to collect information about your browsing and purchasing behavior. For more details about these technologies, please see the "Cookies and Tracking Technologies" section below.

2.3 Third-Party Sources

We may receive information about you from other sources, including:

• Business partners (such as payment processors and shipping providers)
• Marketing and analytics providers
• Social media platforms (if you connect your account to our services)
• Publicly available sources

3. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information, including confirmations, invoices, and recall notices
• Respond to your comments, questions, and requests, and provide customer service
• Send you technical notices, updates, security alerts, and support and administrative messages
• Communicate with you about products, services, offers, promotions, and events, and provide news and information we think will be of interest to you
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of CSGOROVLL and others
• Personalize and improve your experience with our services, including providing content or features that match your profile or interests
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
• Carry out any other purpose described to you at the time the information was collected

4. Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

4.1 Service Providers

We may share your information with service providers who perform services on our behalf, such as:

• Payment processing and fraud prevention
• Order fulfillment and shipping
• Customer service and support
• Marketing and advertising
• Analytics and data processing
• IT and cloud services

These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

4.2 Business Transfers

If CSGOROVLL is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4.4 Protection of Rights

We may disclose your personal information to enforce our policies, comply with our legal obligations, or protect the rights, property, or safety of CSGOROVLL, our customers, or others.

5. Data Security

We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All payment transactions are processed through secure encryption protocols and comply with PCI DSS standards.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our services. Any transmission of personal information is at your own risk.

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, and similar technologies to track information about your use of our services. We may combine this information with other personal information we collect from you.

6.1 Cookies

Cookies are small data files stored on your device that help us improve our services and your experience, see which areas and features of our services are popular, and count visits. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies, but this may affect certain features or services of our website.

6.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting/Advertising Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

6.3 Cookie Management

You can manage your cookie preferences through our Cookie Consent Tool, which is available when you first visit our website or through the "Manage Cookies" link in the footer of our website. You can also control cookies through your browser settings.

6.4 Web Beacons

Web beacons (also called clear GIFs or pixel tags) are tiny graphics with a unique identifier, similar in function to cookies, that are used to track the online movements of users or to access cookies.

6.5 Do Not Track

Some browsers offer a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our services do not currently respond to browser DNT signals.

7. Third-Party Links

Our services may contain links to third-party websites, products, or services. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

8. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us as specified in the "Contact Us" section below.

9. GDPR and European Users

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). CSGOROVLL aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

9.1 Legal Basis for Processing

We process your personal information on the following legal bases:

• Contractual Necessity: To perform the contract we are about to enter into or have entered into with you, such as processing your order or managing your account.
• Legitimate Interests: For our legitimate interests, such as fraud prevention, maintaining the security of our services, and direct marketing to existing customers, provided that these interests are not overridden by your rights and freedoms.
• Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
• Consent: Where you have given us specific consent, such as for sending marketing communications to non-customers or for processing certain types of sensitive information.

9.2 International Transfers

Your personal information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law, such as by using Standard Contractual Clauses approved by the European Commission.

9.3 Data Protection Rights

Under the GDPR, you have the following rights:

• Access: You have the right to request copies of your personal information.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Object: You have the right to object to our processing of your personal information, under certain conditions.
• Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access personal information we hold about you
• The right to request correction or deletion of your personal information
• The right to object to our processing of your personal information
• The right to restrict certain processing of your personal information
• The right to receive your personal information in a usable format and to have it transmitted to another controller
• The right to withdraw consent at any time for processing based on consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. Please note that these rights may be limited in some circumstances by local law.

10.1 Email Marketing Opt-Out

You may opt out of receiving marketing emails from us by following the unsubscribe instructions included in each marketing email or by contacting us as specified in the "Contact Us" section below. Even if you opt out of receiving marketing communications, we may still send you non-marketing communications, such as those about your account or our ongoing business relations.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our website prior to the effective date of the changes. We encourage you to review this Privacy Policy periodically to be informed of how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

For data protection matters, you can reach our Data Protection Officer at dpo@csgorovll.com.