Contact Us

We offer several shipping options across Denmark:

• Standard Delivery: 2-4 business days (Free on orders over 500 DKK)
• Express Delivery: 1-2 business days
• Same-Day Delivery: Available for Copenhagen area if ordered before 12:00

International shipping is available to most European countries with delivery times ranging from 3-10 business days depending on the destination.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our website under "Order Status" or directly through the carrier's website. You can also track your order by logging into your account on our website.

We offer a 30-day return policy for most items. Products must be in their original, unopened packaging to be eligible for a full refund. Opened software, games, and digital content are generally not returnable unless defective. Please visit our Refund Policy page for complete details.

Yes, we offer price matching against major Danish retailers. If you find a lower price on an identical, in-stock item from a Danish retailer, we'll match the price. Simply contact our customer service team with proof of the lower price, and we'll verify and adjust your order.

For technical support, you can:

• Contact our support team at support@csgorovll.com or call +445939059355 during business hours
• Visit our store location where our tech specialists can assist you
• Check the manufacturer's support resources, which we can help you locate

For warranty claims, please have your order number and product details ready when contacting us.